How we use your information
This privacy policy (together with our Terms and Conditions and any other documents referred to in them) set out the basis on which we collect personal data from our website. We need to provide this information to make sure you know how we process any information collected by us and it is in accordance with the Data Protection Act 1998 and ICO (Information Commissioners Office) guidance.
The information we collect applies to:
- - Essential Cookies for our website to work properly
- - Visitors to our website
- - Customer Services to be able to communicate and provide our services
Visitors to our website
When a user visits www.keithmichaels.co.uk we collect standard internet log information and details of visitor patterns. We do this to find out things such as the number of visitors to different parts of our website and this tells us the information that is useful.
We do not collect information that identifies anyone. We do not make any attempt to find out information on who is visiting our website. We do not collect personal information through our website.
The information we collect also allows us to provide quotes for our car insurance policies.
The cookies used by Keith Michaels
Cookies are small electronic files that are placed on your computer when you visit a website. They are often needed to ensure that the website works efficiently.
Please find below a table which explains the cookies that we use and why:
Cookie 1
_utma, _utmb, _utmc, _utmz - Google Analytics
These cookies are used to collect information about how our visitors use our website. We use this information to see what visitors have found particular pages of use and how long they stayed on our website. This information is viewed in an anonymous format and also provides information on where our visitors come from.
Cookie 2
PREF, OGPERM, NID – Google Plus buttons
This cookie provides the facility to access share pages through Google Plus.
Cookie 3
PHPSESSID – Login Cookie
This cookie is used to allow users to login to the system. It is also used for generating quotes.
Cookie 4
civicAllowCookies – Opt-Out Cookie
This cookie is used to allow users to opt out of optional cookies.
You can opt out of Cookies
You can refuse the use of cookies on this website by refusing to opt into their use by the popup available at the bottom of every page.
Alternatively you can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You can also delete cookies by clearing your browsing history (this will depend on your browser).
Websites which are linked to us may also be using cookies. If you have any concerns you should contact the third party website for more information.
Information Collected
We collect personal information about you when you give this to us in registering for any of our services through the website. For example in order to obtain a comparative quote from the website.
Telephone calls that you make to our customer services help line may be monitored and / or recorded. This is to help us to train our staff and ensure we provide a good service to you. The information is also used to allow us to communicate with you on the services that we offer and to provide a quote.
Keith Michaels may share your information with third parties to obtain quotes on your behalf. . We may also share information with financial services authority and other regulatory and governing bodies for the purposes of compliance monitoring. These third parties are responsible for their own data protection policies and you will need to contact them directly if you need more information
If you use our services to search for and compare insurance products the information you provide may also be used to carry out certain credit checks through licensed credit referencing agencies. This is used as part of the underwriting procuress for some of the insurance providers and a record of this search will be made although this will not adversely affect your credit profile..
We will periodically review your personal information to ensure that we hold this for no longer than is permitted by law.
People who request information on our services
Keith Michaels hold the details of the visitors who request information on our services and products. These details may be used to contact these people at a later date.
We will need to provide information on you to third parties for them to provide the products and services for car insurance that we offer. These third parties are responsible for their own data protection and you will need to contact them directly if you require further information.
Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Keith Michaels or its assets are acquired by a third party, personal data held by it about its customers, will be one of the transferred assets.
We will use this information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Keith Michaels, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will not otherwise pass on or sell your personal information to a third party.
Where do we store your information
Keith Michaels store all information lawfully and in accordance with the protection Act 1998 in the UK and the Data Protection Act 1988.
The data that we collect and process is stored on servers held within the UK.
Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.
Your right to access personal information
You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request:
- - to be told for what purpose personal data about you is being processed
- - to be given a description of the data and the recipients to whom it may be disclosed
- - to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data
There will be a nominal fee of £10 for administration fees.
Any questions about this privacy policy can be sent to admin@keithmichaels.co.uk
Your Responsibility
You must check and ensure that all information, content, material or data you provide on this website is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We may also need to collect information from you about other individuals eg. Additional named drivers if you request a car insurance quotation. As explained in our Terms of Use, by submitting another person’s details you are confirming to us that you have their permission to do so and that they understand how their details will be used.
In order to change your details or opt out of marketing emails and future communications you must make sure you call Keith Michaels and make this request on 0800 542 2141.
Changes to the Privacy Policy
In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated June 2012.
